FAQs

+ why should I use your service?

Seattle's Green Cleaning Fairy is the best solution to your house cleaning needs, because we are backed by a sincere desire to provide a 100% delighful satisfaction to our clients. We've been in the business for quite a long time now and we have proved to the people of Seattle that our goal is only to give them a clean and happy home.

+ How to book an appointment?

Booking an appointment with us is as easy as 1,2,3! We also wanted to make it easier and more convenient for you by giving you options. 1. Give us a call at (425) 943-9025 2. Book an appointment instantly using this link: Book Online or 3. Just send us a message using the chatbox on the lower right part of yor screen.

+ What's the difference between standard cleaning and deep cleaning services?

Standard cleaning services means that our cleaning fairy will take care of your place just like how it should be taken cared of on a regular basis. Cleaning the floors, basic wiping and dusting are some of the common chores included in the service. The kitchen, bathroom, bedrooms, living room and all othe common in the house will be cleaned as well. Whereas, deep cleaning is an extra servic that we offer if there is a need to focus more attention and if more time is need in cleaning the kitchen and bathroom areas. if you're going to avail deep cleaning, it can be observed on the kitchen and bathroom cleaning, but th rest of the areas in the house would enjoy standard cleaning.

+ Do I have to be home during the cleaning appointment?

You are welcome to be home, of courrse. But it is not required. We do know that there may be other more important things that you need to attend to.

+ Do you provide the cleaning supplies?

All our prices are inclusive of the cleaning supplies to be used. Our cleaning fairies are only allowed to use non-toxic, all natural cleaning supplies such as the Method and Mrs. Meyer's Clean Day. That is in line to our promise of a cleaner and greener community.We can use your own products if you insist, but only if it is all natural products as well.

+ What areas do you service?

Right now, we service the whole area of Seattle, WA, with plans of expanding in the future. If your area is not covered yet, watch out! We may be able to bring our cleaning fairies to your address sooner or later.

+ What is your cancellation policy?

Since we are assigning the cleaners in advance, we require that you notify us 48 hours before the scheduled cleaning time if you would like the appointment rescheduled or cancelled. A cancellation fee is also applied if our cleaner is unable to enter the home because no access was provided.

+ How can I pay for the service?

We are currently taking credit cards as form of payment. We are accepting VISA, Mastercard, AMEX and Discover

+ Are you pet-friendly?

Our cleaning fairies love pet and are definitely comfortable working around pets. However, your little babies may be scared with the loud noise coming out of the vacuum or they may not be comfortable having a different person in your home, that is why it's still best to keep them away while your home is being transformed to a cleaner and better home.

+ How should I tip my cleaner?

Gratuities are neither expected nor required. But you could give it to them via cash or you can call us so we could include it on the total amount that will be charged to you.

+ What if my cleaning service appointment falls on a holiday?

If this happens, we will surely notify you ahead of time for rescheduling.

+ Can I request for the same cleaner every time?

Of course! We'll do our best to send the same cleaning fairy everytime. Should she be unavailable, we will make sure to assign an equally fantastic cleaning fairy to service your home. You can also let us know if you prefer rescheduling should your preferred cleaning fairy is unavailable.